FREQUENTLY ASKED QUESTIONS

What Shipping Methods Are Available?

We offer U.S. and International service as well as overnight upon request (must request through e-mail submission & we promise a prompt response ). U.S. shipping is a flat rate of $6 and International shipping is a flat rate of $20.

How Long Will It Take To Get My Package?

U.S. delivery is 3-7 business days. International shipping is 3-15 business days depending on Customs.

Who should I to contact if I have any queries?

Should you have any questions or concerns, please do not hesitate to contact us. Click Here

Do You Ship Internationally?

YES, we ship internationally with a range of cost-effective service options ship to more than 180 countries

How Can I Return a Product?

Click Here to read more about the “Return and Refund Policy”

For any inquiries concerning a return, please contact us. Click Here

Do I need an account to place an order?

Yes, It will only make your future checkout easier, enter your informations ( Name, Address, Contacts ) and you’re set.

You will also have access to your many useful infos :

From your account dashboard you can view your recent orders, manage your shipping and billing addresses and edit your password and account details.

But do not worry because we will not store any sensitive datas such as Credit card number.

How do I place an Order?

To place an order it’s easy.

  • Click on SHOP ( main menu )
  • Select your article ( Size, Color etc.. )
  • Select your quantity
  • Add to cart
  • Go to your cart
  • Click on Checkout
  • Either way register if you’re not a member or simply Sign in if you are
  • Select your method of payment.

 

If any concerns, Contact US. Click Here

What’s The Coupon Codes Policy?

  • We only accept coupons for merchandise that we sell.
  • Coupons must be presented at the time of purchase.
  • Only one coupon per purchase.
  • We have the ability to limit the number of identical coupons and the number of coupons for the same item per transaction.
  • Coupons must have an expiration date and be presented within the valid dates.
  • In all situations, we reserve the right to limit purchase quantities to typical retail purchase quantities or one-per-customer or household and to exclude dealers.
  • Store Managers have the final decision in taking care of the customer.

How Can I Cancel Or Change My Order

In order to change or cancel your order, please contact us without delay.

Is Buying On-Line Safe?

YES, we are SSL CERTIFIED which means that when you checkout all the information that you enter are encrypted ( from your name to your credit card number ).

We do not store your credit cards information.

How Do I Track My Order?

To track your order just Click here

What Payment Methods Are Accepted?

  • Credit and Debit Cards

We currently accept any credit or debit card with a MasterCard, Visa, Discover Network, American Express, Diners Club International or JCB logo.

  • Prepaid and Gift Cards

Prepaid cards and gift cards (any cards that are temporary and without your personal information) may or may not be accepted.

Some prepaid card and gift card issuers allow you to register your card, typically through their website. In some cases, registering your card and entering your name and mailing address will cause the card to work. Information on how to register the card is usually listed on the back of the card or the packaging the card came in.

  • Overseas “Domestic Use Only” Cards

Some cards issued outside the United States marked for “domestic use only” or something similar probably won’t work because those types of cards are typically not connected to the international payment network and only work locally.

  • PayPal

Must be a verified PayPal account. Only PayPal, no other sites like Moneybookers, WebMoney, or AlertPay.

  • Maestro / Switch

Maestro is a debit card issued in various countries around the world.  Because different banks have implemented Maestro differently, not all Maestro cards will work for internet transactions.

PayPal will allow you to use Maestro as a payment method in many countries, but not all countries.  We have confirmed that Maestro cards issued in the UK work via PayPal, but are not sure about Maestro cards issued elsewhere.  Please try your card and let us know in the comments below.

  • Cash

It is never a good idea to send cash through postal mail. However, if we receive your payment we will apply it to the account indicated.

 

 

 

 

 

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